Terms of service

Terms of Service

1. Introduction

Welcome to shop.solida.ai, operated by Solida in partnership with Tecnoware.com for supplying products to the Irish market. By accessing or using this website, you agree to these Terms of Service ("Terms"). If you do not agree, please refrain from using our website.

2. Definitions

"We," "Us," "Our" refer to Solida and its affiliated partners.
"You," "Customer" refers to any person or entity using this website or purchasing products from it.
"Website" refers to shop.solida.ai.

3. Eligibility

To place an order, you must be at least 18 years old or have the legal authority to enter into a contract.
You agree to provide accurate and complete information when registering or making a purchase.

4. Orders & Payments

All orders placed on this website are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
Prices are listed in Euro (€) and include VAT where applicable.
Payments are securely processed through our payment gateway partners.

5. Shipping & Delivery

Orders are processed Monday to Friday, excluding public holidays.
Delivery times are estimated and may be subject to courier delays beyond our control.
Customers will receive tracking details once their order has been dispatched.
For full details, refer to our Shipping Policy.

6. Returns & Refunds

If you are not satisfied with your purchase, you may return it within 30 days in accordance with our Returns Policy.
Refunds are issued only for unused and undamaged products returned in their original packaging.
Certain items may be non-refundable, such as custom orders or software licenses.

7. Warranty & Liability

Products sold on shop.solida.ai come with the manufacturer's warranty where applicable.
We do not warrant that the website will be error-free, uninterrupted, or free from viruses.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Intellectual Property

All website content, including text, images, graphics, and logos, is protected under intellectual property laws and belongs to Solida or its licensors.
You may not copy, distribute, or modify any website content without prior written permission.

9. Privacy & Data Protection

We collect and process personal data in accordance with GDPR and Irish data protection laws.
For more details on how we handle your data, please refer to our Privacy Policy.

10. Prohibited Activities

You agree not to:

Use this website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Misuse, copy, or distribute our intellectual property without consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such external sites.

12. Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Continued use of the website after changes implies acceptance of the updated Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Ireland, and any disputes shall be resolved in the courts of Ireland.

14. Contact Information

For any inquiries regarding these Terms, contact us at:
📧 Email: sales@solida.ai
📞 Phone: +353 01 524 2528