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Shipping Policy

1. General Information

At shop.solida.ai, in partnership with Tecnoware.com, we are committed to delivering high-quality products to our customers across Ireland. This shipping policy outlines the details regarding delivery times, shipping costs, and order processing.

2. Shipping Locations

We currently ship to all locations within the Republic of Ireland. If you require shipping outside these areas, please contact us at sales@solida.ai before placing your order.

3. Order Processing

• Orders are processed Monday to Friday (excluding public holidays).
• Orders placed before [cutoff time,  2:00 PM] will be processed on the same day.
• Orders placed after this time will be processed on the next business day.

4. Shipping Methods & Delivery Time

We offer the following shipping options:

Shipping Method	Estimated Delivery Time
Standard Shipping	2-5 Business Days
Express Shipping	1-2 Business Days
Free Shipping	2-5 Business Days

• Delivery times may vary due to external factors such as courier delays, weather conditions, or supply chain disruptions.
• A tracking number will be provided once the order is shipped.

5. Shipping Costs

• Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
  

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. If you do not receive this information, please contact us at sales@solida.ai.

7. Damaged, Lost, or Delayed Shipments

• If your order arrives damaged, please report it within 48 hours of delivery with clear photos of the damage.
• If your package is lost or significantly delayed, contact us as soon as possible so we can investigate with our shipping partners.

8. Returns & Refunds

Please refer to our Return Policy for details on returning an item.

9. Contact Information

For any shipping-related inquiries, please contact our support team:
📧 Email: sales@solida.ai
📞 Phone: +353 01 524 2528

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